Product and order help
Composite decking FAQs
Answers about board sizes, finishes, included fixings, quantities, delivery and matching accessories.
Common questions
Answers before you order
Check board quantities, finishes, included fixings and delivery before placing your order.
Are clips and fixings included with decking boards?
Yes. Clips and fixings are included with decking board orders.
When does free delivery apply?
Free delivery applies when the basket total reaches £1000. Check the delivery page or contact Scotts if your order has specific access or timing requirements.
How many decking boards do I need?
Enter the deck length and width in the calculator for an estimate based on the selected board. The current estimate includes 10% extra for cuts and waste.
Which decking board lengths are available?
The current range includes 2.8m, 3.6m and 4m composite decking boards. Available finishes vary by board length.
Which finishes can I choose?
The range includes Dark Grey, Charcoal, Light Grey, Teak and Coffee. Check the product page for the finishes available in your chosen length.
Can I add matching trims and step edges?
Yes. The accessories range includes colour-matched L trims and step edges, plus black composite joists. Composite cladding is also available for walls, planters and exterior features.
Is the calculator a final installation plan?
No. It is a material estimate to help you plan the order. Confirm measurements, layout, support spacing and installation requirements before fitting.
How can I check whether a product is available?
The current availability is shown on each product page. Contact Scotts before ordering if you need help with a specific finish, length or quantity.
What should I do if I need to return something?
Contact Scotts with your order number and item details before arranging return transport. The available next steps depend on the product and order circumstances.
Ready to plan?
Estimate the materials for your deck
Add your measurements, choose the board length and finish, then review matching joists and finishing pieces.