Contact Scotts first
Send the order number, item details and reason for the return. Scotts will confirm the available next steps.
Order support
Returns and order issues
Contact Scotts with the order number and item details before arranging a return or booking transport.
Return steps
Start with the order details
Return eligibility and arrangements depend on the product and order circumstances. Get confirmation before sending anything back.
Open contact form
Keep items unused and protected
Keep the products and packaging protected while return eligibility and arrangements are being checked.
Wait before arranging transport
Decking and accessories can be long or bulky. Do not book return transport until the return details have been confirmed.
Damaged or incorrect item
Send clear photos and the order details as soon as possible so the issue can be reviewed.
Need to report an issue?
Send the order number and item details
Use the contact form so Scotts can review the order and confirm the appropriate next step.